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Update 21 Nov 2017: The lift in The Other Palace is currently out of order and will be unavailable for some time. This will only impact your visit if you are visiting the studio or restaurant upstairs; all other areas remain unaffected, including the main auditorium, toilets and bar area.

We apologise for any inconvenience caused.

If you require further information about access on the day, please email or call 0207 087 7900 who will be able to help.

The Other Palace is fully accessible, with wheelchair access available to auditoriums, our bar and The Other Naughty Piglet. We offer half-price tickets for access patrons and a companion on selected price bands.


Wheelchair seats and step-free access is back row only in the Theatre. Please note that the auditorium does have a fairly steep rake and we would recommend those that have difficulty walking/mobility issues to sit towards the rear of the auditorium (Rows M&N)

We have a Sennheiser infrared hearing system in operation in the Theatre with two types of hearing devices available to customers. Headphones that amplify the sound or a necklace loop that can work in conjunction with your hearing aid.


Our Studio is unreserved seating but our Box Office are happy to help reserve a space to suit your needs. Please note that we do not have a hearing system in place in the studio.

The theatre does not have its own disabled parking, however there is one bay situated on Palace Street.

If you have any access questions or queries please contact the Box Office on 020 7087 7900 or email